Offline mode no longer works

[paul69]

hi @Calibos

i had a very similar issue, after downloading the latest map update.

for example, i select a favourite to navigate to, and a pop up reads this cannot be calculated or similar words.

i only ever use offline mode when navigating, but after the update it would not calculate any route.
the only way to rectify the problem was to delete the maps then download again, I then rebooted the app and all worked perfectly.

hopefully this will help others in the future.

[Con Hennekens]

@Calibos, What I THINK is happening is that you updated the app to a version that is no longer compatible with the offline maps you had for the previous version. I think you need to update the maps before you do anything else.

There have been added some features to the app that depend on newer maps. Also the current SDK has been upgraded multiple times since summer, and often a map update is obligated after that.

@Corjan-Meijerink, do you agree with this? If so it could be very helpful to do a map-check after an app-update. At the moment you only see map updates if you actively look for it in the menu. Therefore it can happen to run behind with the map version.

[RetiredWingMan]

I agree, it appears that recent updates require updated maps.

[Calibos]

Ok updating the map fixed the problem. Only if I hadn't checked in the evening before leaving, I simply wouldn't have been able to sail with mra this weekend.
If in fact the version of the application requires a reloading of the maps then there should be an alert message when launching the app about the need to update the maps.

Another point as I asked a little above would be to have a way to view the cards present in offline mode on the device because here it is impossible to know if my cards still used in the fall were lost or present on my tablet.

[Con Hennekens]

@Calibos said in Offline mode no longer works:

Another point as I asked a little above would be to have a way to view the cards present in offline mode on the device

Maps you downloaded are marked with a check-mark.
Or do I misunderstand what you mean?

[Calibos]

@Con-Hennekens
Indeed, the check mark represents downloaded maps or maps updated with the latest version. in my example, I no longer saw checkmarks on my cards and yet they were there.

To make mra work again I downloaded only France and when I returned from my trip I updated all of Europe to download... and since then I have all the maps of Europe up to date except France , Italy and the United Kingdom!!! I don't know why this situation.
My route cannot be calculated offline again.
It's just an unbearable situation. Looks like the Europe update deleted my previously downloaded map of France and now it is no longer seen by the system.
This map update is depressing!

This application is great but there are still some things that really don't work well when using it. I had deliberately not updated my maps so as not to be confronted with the problem but without updating the maps the app no ​​longer works.

[GT JWR]

@Calibos in the earlier versions of the app, each up date meant the only way I could use the app was to completely uninstall the app (testFlight as well), reboot the phone (iPhone), reinstall app, and download maps.

thankfully, it seems that bug/issue has been long resolved.

However, because of that, immediatley after an update, I automatically default to updating maps and I've not had the routing issues you are experiencing.

**ironically, actually updating maps as we speak.

[Con Hennekens]

@Calibos, that is indeed a strange thing. You are right, there is definitely some improvements to make concerning the offline maps. Did you by any change download new maps, while there were updates on previously downloaded maps? This is what I am guessing: By doing the above the system parameter that determines the map-version gets updated while not all previously downloaded maps actually have that version. This way it probably still can happen to have older maps not compatible with the current SDK without any warning about a version conflict.

For the time being, I think it is wise to redownload existing maps while installing new maps. This to make sure all your maps are equal in version AND compatible with the current SDK. When going for a longer trip, it might be wise to disable auto app updates, to prevent installing a new SDK version while you do not have the offline maps for it.

[Corjan Meijerink]

Not entirely sure what happened with offline maps over the past updates.

I haven't updated any offline maps on my personal phone since a few months ago and not experiencing any issues. Offline maps should not be affected by an app (or SDK) update at all unless a mistake was made somewhere

Seems like something went wrong internally with regards to the memory as suddenly other regions appear as downloaded again.

Unfortunately at those moments a reinstall might be the best solution. If the offline maps itself would be corrected, the "offline maps" page would indicate this with a way to resolve the issue.

[Calibos]

@Corjan-Meijerink
For my part, everything worked perfectly until the app was updated. It was after this update that I was no longer able to calculate a route offline. Something I have done 100 times this autumn.

This is the third time that I have downloaded the Europe map and it is the same problem each time. I am missing France and the United Kingdom and the download is blocked here.

What is the name of the directory where the maps are located on my SD card? I'm going to try to delete the cards and re-download completely... it's frustrating how this works

[Lynchy67]

@Calibos

A new map update is available for Android and iOS V.110

[Con Hennekens]

@Calibos, I suppose you are on Android right (iPhones don't support SD cards do they)? Got to your android settings - storage - apps - MyRoute-app - clear storage and clear cache. That should do it, and the app is back to initial settings.

If you have the chance to put the maps on internal memory instead of SD card, that would be my preference. It skips potential problems with SD cards.

[Calibos]

@Con-Hennekens

yes I'm on android. I deleted the My route app folder on my SD card, I was able to update again to version 110 but I just noticed the same phenomenon. I put all of Europe and the download is blocked , like the other times I miss France, Italy and the United Kingdom ???? just why actually.
My route app has decided that I will no longer sail in these three countries I think

[Lynchy67]

@Calibos

You could try adding the United Kingdom in isolation.
You probably don't want to add Guernsey and Jersey.
Maybe the HERE map doesn't see the UK as part of Europe any more.
Personally I was a Remainer!

[Calibos]

@Corjan-Meijerink

For those who face the same problem, here is my solution:
I looked on my SD card for the folder containing the map, I deleted this folder then instead of loading the update for all of Europe, I downloaded country by country and I succeeded finally to download France, Italy and United Kingdom + the most important countries for me.
Without doing this, the map update never finished and I was always missing these three countries. I couldn't understand . I couldn't figure out why.
Now my routes can be calculated offline as before.
But how difficult it is to do that.
I am attaching a copy of the card storage directory.

[Con Hennekens]

@Calibos, Good find! The downloading of large maps is a bit finicky in the app, that is a known thing that has attention. I don't think it is a coincident that specifically these countries like France, Italy and United Kingdom are the problematic ones, because these are the three largest mapsizes in Europe. Switching networks and going into sleepmode or battery savings and things like that seem to interfere with a correct download. It is only logical that the largest maps are the first ones to be problematic. In my experience, restarting the download will pick-up the download where it left off. I am trying this for the full Europe map as we speak, to find out if anything changed in that regard lately.

Personally I usually only download the maps of countries that I have an interest in at any specific time. Reason for this is that a mapupdate at the moment requires a renewed full map download. Any map update therefore will confront you with the same issues.

[Con Hennekens]

@Calibos, as primised I did a quick test, and see no different behaviour than before. If your download gets stuck somehow, you can forceclose the app, restart, go into your offline maps, and restart the download. The download will resume from where it got stuck.

Here you see countries NOT downloaded because of an interrupted download. By tapping the round arrow symbol, the download resumes. The segment of the download that is already present will be filled very quickly after a while. I guess it is indexing what is already present first, so it may take a minute.

[Calibos]

@Con-Hennekens

I agree with you, it normally works like that. but for me if I put all of Europe in download, I'm missing France, Italy and the United Kingdom. I downloaded three times and waited a whole day and always the same. what is quite astonishing is that by selecting these three countries alone, the download takes place without any problem! I managed by doing as I indicated but fortunately I don't use the app as much during this period as in spring.
If it works for all other users, then this should not concern the community. However an alert specifying the obligation to update the maps on an update would be a plus I think.

[GT JWR]

@Calibos I'm in the US, and I have to download everything state by state, or it simply won't download anything. It's been like that since day 1.

[Con Hennekens]

@Calibos, In my experience, if it gets stuck it will not resume by itself. Does the app say it finished? Could you show a screenshot like mine earlier, showing that? I am curious to the icon shown at the arrow in your case.