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Offline maps

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  • Corjan Meijerinkundefined Corjan Meijerink

    @Con-Hennekens that should not be required but we are aware the offline maps state management isnโ€™t at the level we need it to be ๐Ÿ™‚

    Con Hennekensundefined Online
    Con Hennekensundefined Online
    Con Hennekens
    Alpha tester
    wrote on last edited by
    #12

    @Corjan-Meijerink, I took the cow by the horns (reference to https://www.facebook.com/MakeThatTheCatWise/) and deleted cache and data for the app. Then I went back in and tried downloading the Dutch map. It doesn't download (keeps circling, no progression, also not after a long time). Then I took my other phone. There were already some maps downloaded prior to the update and they were shown as present. I tried downloading another map that wasn't already downloaded. It failed, as failed the download of the Dutch map after deleting it (by pressing the X). I stopped the app, cleared cache and data, and tried again. Exactly like the other phone, no downloads, no progress, keeps circling.

    I suspect something to be wrong with it, since the Friday update.
    One is Android 10 on a CAT S52, the other is Android 12 on a Huawei P30 Pro
    Both plenty of memory left and no SD cards in play.

    I am just an enthusiastic MRA user, and hope you will be one too!

    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

    MarcMundefined 1 Reply Last reply
    0
    • Con Hennekensundefined Con Hennekens

      @Corjan-Meijerink, I took the cow by the horns (reference to https://www.facebook.com/MakeThatTheCatWise/) and deleted cache and data for the app. Then I went back in and tried downloading the Dutch map. It doesn't download (keeps circling, no progression, also not after a long time). Then I took my other phone. There were already some maps downloaded prior to the update and they were shown as present. I tried downloading another map that wasn't already downloaded. It failed, as failed the download of the Dutch map after deleting it (by pressing the X). I stopped the app, cleared cache and data, and tried again. Exactly like the other phone, no downloads, no progress, keeps circling.

      I suspect something to be wrong with it, since the Friday update.
      One is Android 10 on a CAT S52, the other is Android 12 on a Huawei P30 Pro
      Both plenty of memory left and no SD cards in play.

      MarcMundefined Offline
      MarcMundefined Offline
      MarcM
      wrote on last edited by
      #13

      @Con-Hennekens Same experience, deleted the app, and reinstalled the app again, problem solved

      1 Reply Last reply
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      • Con Hennekensundefined Online
        Con Hennekensundefined Online
        Con Hennekens
        Alpha tester
        wrote on last edited by
        #14

        Huh... I am trying this download at work now, and it seems to succeed...
        Is it possible there was a service interruption at the server end yesterday?

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        Corjan Meijerinkundefined 1 Reply Last reply
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        • Con Hennekensundefined Con Hennekens

          Huh... I am trying this download at work now, and it seems to succeed...
          Is it possible there was a service interruption at the server end yesterday?

          Corjan Meijerinkundefined Offline
          Corjan Meijerinkundefined Offline
          Corjan Meijerink
          Developer
          wrote on last edited by
          #15

          @Con-Hennekens not very likely ๐Ÿ™‚

          I actually had to update my own offline maps yesterday (NL, DE, BE, LU) and it took quite long, the lack of progress was disturbing but it completed quite well eventually ๐Ÿ˜‰

          UltraStarundefined 1 Reply Last reply
          0
          • Patrick 3aundefined Offline
            Patrick 3aundefined Offline
            Patrick 3a
            wrote on last edited by
            #16

            I had also problems with downloading some maps. But than I realized that I activated the offline-mode. When I deactivated the offline-mode, it started to download the maps

            Corjan Meijerinkundefined 1 Reply Last reply
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            • Patrick 3aundefined Patrick 3a

              I had also problems with downloading some maps. But than I realized that I activated the offline-mode. When I deactivated the offline-mode, it started to download the maps

              Corjan Meijerinkundefined Offline
              Corjan Meijerinkundefined Offline
              Corjan Meijerink
              Developer
              wrote on last edited by Corjan Meijerink
              #17

              @Patrick-3a thanks for mentioning ๐Ÿ™‚ This makes me realise I might have forgotten an offline mode check there ๐Ÿ˜“

              Con Hennekensundefined 1 Reply Last reply
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              • Corjan Meijerinkundefined Corjan Meijerink

                @Patrick-3a thanks for mentioning ๐Ÿ™‚ This makes me realise I might have forgotten an offline mode check there ๐Ÿ˜“

                Con Hennekensundefined Online
                Con Hennekensundefined Online
                Con Hennekens
                Alpha tester
                wrote on last edited by
                #18

                @Corjan-Meijerink, I don't consider offline mode set to on relevant to being able to download maps. I think it is better to check for internet connection, en warn that any download will be queued until an internet connection is available.

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                Corjan Meijerinkundefined 1 Reply Last reply
                0
                • Con Hennekensundefined Con Hennekens

                  @Corjan-Meijerink, I don't consider offline mode set to on relevant to being able to download maps. I think it is better to check for internet connection, en warn that any download will be queued until an internet connection is available.

                  Corjan Meijerinkundefined Offline
                  Corjan Meijerinkundefined Offline
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #19

                  @Con-Hennekens You might not consider it relevant ๐Ÿ˜‰ The HERE SDK disagrees. If offline mode is enabled, you simply cannot continue / start downloading offline maps as the SDK isn't allowed to connect to internet at all.

                  Con Hennekensundefined 1 Reply Last reply
                  0
                  • Corjan Meijerinkundefined Corjan Meijerink

                    @Con-Hennekens You might not consider it relevant ๐Ÿ˜‰ The HERE SDK disagrees. If offline mode is enabled, you simply cannot continue / start downloading offline maps as the SDK isn't allowed to connect to internet at all.

                    Con Hennekensundefined Online
                    Con Hennekensundefined Online
                    Con Hennekens
                    Alpha tester
                    wrote on last edited by
                    #20

                    @Corjan-Meijerink, Well, then I think you should email them about their "brilliant" idea... ๐Ÿ˜‰

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    1 Reply Last reply
                    0
                    • Corjan Meijerinkundefined Corjan Meijerink

                      @Con-Hennekens not very likely ๐Ÿ™‚

                      I actually had to update my own offline maps yesterday (NL, DE, BE, LU) and it took quite long, the lack of progress was disturbing but it completed quite well eventually ๐Ÿ˜‰

                      UltraStarundefined Offline
                      UltraStarundefined Offline
                      UltraStar
                      wrote on last edited by
                      #21

                      @Corjan-Meijerink I've got to be doing something wrong (iPhone 11P, iOS 16.3.1.)
                      I do not get the errors any more, I did before constantly. Right now, I open Offline maps, download an update, and try to download United States. The Little download circle gets stock somewhere around 12:02 mark. I have deleted app several times, restarted several times, still the same. I have thought that the USA is too large (9GB), so I tried one state, still the same thing. I am giving up on that for now.

                      IMG_0494.PNG

                      Corjan Meijerinkundefined 1 Reply Last reply
                      0
                      • UltraStarundefined UltraStar

                        @Corjan-Meijerink I've got to be doing something wrong (iPhone 11P, iOS 16.3.1.)
                        I do not get the errors any more, I did before constantly. Right now, I open Offline maps, download an update, and try to download United States. The Little download circle gets stock somewhere around 12:02 mark. I have deleted app several times, restarted several times, still the same. I have thought that the USA is too large (9GB), so I tried one state, still the same thing. I am giving up on that for now.

                        IMG_0494.PNG

                        Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        Developer
                        wrote on last edited by
                        #22

                        @UltraStar strange. Do you by any chance have offline navigation enabled? If so, that needs to be turned off (in the next update that is checked properly)

                        UltraStarundefined 2 Replies Last reply
                        0
                        • Corjan Meijerinkundefined Corjan Meijerink

                          @UltraStar strange. Do you by any chance have offline navigation enabled? If so, that needs to be turned off (in the next update that is checked properly)

                          UltraStarundefined Offline
                          UltraStarundefined Offline
                          UltraStar
                          wrote on last edited by
                          #23

                          @Corjan-Meijerink I am sure I don't. I have tried that. When the offline navigation is enabled, I do not even get to the download circle; I get stock on little swirly around the x. It is really bizarre.

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                          • Corjan Meijerinkundefined Corjan Meijerink

                            @UltraStar strange. Do you by any chance have offline navigation enabled? If so, that needs to be turned off (in the next update that is checked properly)

                            UltraStarundefined Offline
                            UltraStarundefined Offline
                            UltraStar
                            wrote on last edited by
                            #24

                            @Corjan-Meijerink By the way, I try to download at home using the Internet (above picture was taken on the road after few hours of downloading.) The signal and speed are very strong.

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