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    No map on iPhone

    [App] Android Auto & CarPlay
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    • Jörgen
      Jörgen Instructor last edited by

      Hi,

      I opened the iPhone screen to look for something during navigation and I got no map display. CarPlay was working still fine, but nothing on the phone.

      IMG_6262.PNG IMG_6261.PNG

      Hardware
      iPhone 12 pro (iOS 17.0.2)
      Oukitel RT3 (Andr. 12)
      Samsung Galaxy XCover 4 (Andr. 9 Pie)
      Wireless CarPlay mit (Elebest C650)
      Wired CarPlay (SEAT Arona - 2021)
      For more information, click here

      1 Reply Last reply Reply Quote 0
      • Wolfgang Flickschuh
        Wolfgang Flickschuh last edited by

        I have a similar phenomenon.
        Without me doing anything, the map disappears from the car display and from the iPhone while driving. However, the navigation itself continues to work normally and correctly.
        These two pictures were taken during the same journey. The display then returned to normal again until the next white map appeared?
        (Translated using Google Translate)
        WhatsApp Bild 2024-09-16 um 19.52.21_3fd14b4c.jpg

        WhatsApp Bild 2024-09-16 um 19.54.31_7e393f7b.jpg

        Does anyone have any idea what could be causing this?
        My car is a Ford Transit Custom.
        I have a friend who has the same problems in a Mazda

        Corjan Meijerink 1 Reply Last reply Reply Quote 0
        • Corjan Meijerink
          Corjan Meijerink administrator @Wolfgang Flickschuh last edited by

          @Wolfgang-Flickschuh please contact support and attach your phone logs.

          You can get these by long pressing the version number at the bottom of your profile page (where all the settings are) 🙂

          If you mention me, this forum threads and attach the logs, I will have a look this week.

          Wolfgang Flickschuh 1 Reply Last reply Reply Quote 1
          • Wolfgang Flickschuh
            Wolfgang Flickschuh @Corjan Meijerink last edited by

            @Corjan-Meijerink I can't get it. If I long press on the IOS version, then only the IOS version number is copied to the clipboard.

            what am I doing wrong?

            Nick Carthew 1 Reply Last reply Reply Quote 0
            • Nick Carthew
              Nick Carthew RouteXperts Instructor @Wolfgang Flickschuh last edited by

              @Wolfgang-Flickschuh said in No map on iPhone:

              @Corjan-Meijerink I can't get it. If I long press on the IOS version, then only the IOS version number is copied to the clipboard.

              what am I doing wrong?

              Open the account page in the app, the app version number is at the bottom.

              6979209b-28cc-4b8d-a0a6-ba47a63ba153-image.png

              Always willing to help if I can.
              Triumph Tiger 1200 XRT called Tina.
              MRA Navigation Next and SilverFox B8J bar buttons.
              Quadlock wireless mount for IPhone 11.
              Cardo Scala Packtalk Bold.
              TomTom Rider 500. (In the cupboard now)

              Wolfgang Flickschuh 1 Reply Last reply Reply Quote 0
              • Wolfgang Flickschuh
                Wolfgang Flickschuh @Nick Carthew last edited by

                @Nick-Carthew thanks for the hint

                @Corjan-Meijerink I hope the link works.

                Log-Datei

                1 Reply Last reply Reply Quote 0
                • Lluis Arasanz
                  Lluis Arasanz last edited by

                  @Corjan-Meijerink

                  I have similar behavior also in Android (without AA). Vehicle pointer is positioned off route and when app zoom ins in next indication, map disappears.
                  If I push the commpass to change visibility, map appears again until 3d view is selected again.
                  I'll pass logs when possible.

                  Thanks

                  Lluis Arasanz
                  F750GS

                  1 Reply Last reply Reply Quote 0
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